Rules of Visiting

We want everyone to have a good time here. These rules exist so that all guests can relax without worrying about the basics.

Arrival and check-in

Please arrive 10 to 15 minutes before your scheduled treatment. This gives you time to change, store your belongings, and settle in. Late arrivals may result in a shortened treatment — we cannot push back appointments for other guests. If you arrive more than 20 minutes late, the appointment may be treated as a no-show.

What to bring

Towels, robes, and disposable slippers are provided at no extra charge. Bring your own swimsuit for the pool area. We have lockers with combination locks in the changing rooms. We recommend leaving jewellery, large amounts of cash, and electronics at home — we cannot be responsible for lost or stolen items.

Hygiene

Shower before entering the pool or hammam. This is required, not optional. Do not use the pool if you have open wounds, skin infections, or contagious conditions. Hair should be tied back in wet areas. Glass containers are not allowed near the pool deck — use the plastic bottles available at the water station.

Dress code

Swimsuits are required in the pool. In the hammam, disposable underwear is provided or you may wear your own swimwear. Robes should be worn in common areas between facilities. Street clothes and shoes are not permitted beyond the reception area.

General conduct

Keep noise to a minimum in treatment rooms and relaxation areas. Mobile phones should be on silent — no calls in the spa zone. Photography is not allowed in the pool, hammam, or treatment rooms without staff permission. Children under 12 must be accompanied by an adult at all times. The minimum age for massage treatments is 16.

Cancellations and refunds

Cancel at least 24 hours in advance to avoid charges. No-shows and same-day cancellations may be billed at 50% of the treatment cost. Pool day passes are non-refundable once checked in.

If something is unclear or you need help, ask at reception. The staff is there to sort things out.

Last updated: January 2026