Privacy Policy

Who we are

This website is operated by Kamal Wellness Services Pvt. Ltd., M-27, G.F., Jia Sarai, Near IIT Delhi, Hauz Khas, New Delhi 110016. We are the data controller for your personal information. You can reach our data protection contact at info@chamsport.net.

What data we collect

When you visit our website, our server automatically logs your IP address, browser type, referring page, pages visited, and the date and time of your visit. If you contact us by phone, email, or through the contact form, we store the information you provide (name, email, phone number, message content) to process your enquiry.

When you book a treatment or purchase a gift card, we collect your name, email address, phone number, and payment details. Payment processing is handled by third-party providers; we do not store full card numbers on our servers.

Why we process your data

We use your data to respond to your enquiries, process bookings, send appointment confirmations, and improve our website. Server logs help us detect and prevent misuse. We do not sell your data to third parties. We may share data with service providers who assist us with hosting, payment processing, or email delivery — each bound by a data processing agreement.

Cookies

Our website uses cookies. Necessary cookies enable basic site functions (session management, cookie consent storage). Analytics cookies help us understand how visitors use the site. You can manage your cookie preferences through the cookie settings banner or your browser settings. See our Cookie Policy for full details.

Your rights

You have the right to access, correct, or delete your personal data at any time. You may also object to processing or request data portability. To exercise any of these rights, email us at info@chamsport.net. We will respond within 30 days.

Data retention

We keep booking records for 3 years for tax and accounting purposes. Contact form submissions are deleted after 12 months unless they relate to an ongoing business relationship. Server logs are retained for 90 days.

Changes to this policy

We may update this policy from time to time. The date at the bottom of this page shows when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.

Last updated: January 2026